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March 12, 2021

Six Key Trends Shaping Government Technology

6 Key Trends Shaping Government Technology

In 2021, technology drives how people live. We have smartphones connected to ubiquitous data networks and apps that do things that make our lives better, whether that’s bringing us food, giving us access to our favourite music or letting us watch movies and series.

There is no doubt then, that technological advances will continue to evolve and shape how people live their lives around the world.

The South African government has been particularly proactive when it comes to implementing technological solutions to longstanding bureaucratic challenges, having adopted various Boxfusion technologies that have helped them boost efficiencies and deliver services, faster.

Here are some of the ways in which governments can prepare to meet an even more tech-oriented future head-on.

Put citizens at the centre of all activities

Continue to keep in mind ways in which technologies like the cloud can help to keep costs down, but place more emphasis on how new technology solutions can change and enhance the lives of citizens.

Boxfusion’s Mpilo app has helped the SA government achieve both these goals: by relying on the cloud rather than on expensive government-owned datacentres and delivering information directly to citizens, Mpilo has proven to be an easily accessed and affordable healthcare solution.

Furthermore, it has been adapted to do more than put healthcare information into citizen hands: it’s evolved into a track and trace application that’s helped the SA government fight against the coronavirus.

Leverage your data and apply AI and Machine Learning to gain actionable insights

In 2021 computers are everywhere, generating petabytes of data every day. Governments that take cognisance of this fact and apply technologies like artificial intelligence and machine learning to discover actionable insights will be streaks ahead of other governments when it comes to improving the lives of their citizens in 2021 and beyond.

With so much data flowing through the internet every day, automated analytics driven by AI and machine learning are already indispensable. Boxfusion leverages much of the AI and ML functions inside Microsoft’s Azure stack to the data generated by our public sector products to deliver results and will continue doing so.

Continue taking advantage of the cloud’s many benefits

The convenience and speed of the cloud has solved a longstanding governmental challenge: hardware and software is no longer outdated by the time government’s procurement process has wrapped up. And once deployed, solutions built in the cloud are always up to date.

Governments are also being expected to do more, with less, and this is where the cloud really proves its value. Since applications built in the cloud leverage the hardware belonging to the cloud vendor and maintenance, backups, and upgrades are handled by the vendor’s people, cloud-built applications and services deliver results without draining government coffers.

Continuing to take as much advantage of the cloud as possible should remain government’s highest IT priority.

Interoperability is essential

With so many systems serving so many people, it’s no surprise that governments generate huge amounts of data all on their own.

However, it’s less than useful if government departments can’t share that data to improve outcomes.

Therefore, it’s vital that governments ensure that their systems are interoperable and not siloed to the point of being unusable outside of individual departments.

Security must be a priority

A Forrester report revealed that in 2016, 95% of all recorded data breaches happened mainly across just three industries: retail, tech, and government.

It’s safe to assume then, that governments will continue to be a target of hackers and bad actors. This makes security something every government needs to concern itself with, as breaches, hacks, and cyberattacks are going to be inevitable at some point.

Governments must be committed to staying steps ahead of cyberattackers by continually updating policies and procedures and evaluating existing security strategies with an eye to keeping them as tight as possible.

Staying ahead of the curve

Governments that embrace technologies that drive innovation and help citizens connect with the services they need are leading the way to societies where citizens are engaged, informed and served.

Staying ahead of the technology curve will require leaders that identify trends and implement innovative strategies while leveraging the most advanced technologies available to them at the time.

But by taking advantage of things like big data, analytics, and the smart application of cloud-based solutions like those that Boxfusion creates, governments can indeed blaze a trail and ensure they enhance and transform the lives of their citizens in new and exciting ways in the years to come.