Outdated processes and inefficient paper-based systems are key obstacles preventing public sector departments from achieving excellence in their service delivery efforts to citizens.
And although SmartGov for Administration solves this problem from an internal process perspective, dealing with areas where public sector service delivery touches the citizen requires, separate and dedicated focus. SmartGov for eGov, as its name suggests is Boxfusion’s solution to processes that touch the citizen.
Its core goals are the removal of inefficiencies and bottlenecks, digitising and streamlining paper-based processes, bringing convenience to the citizen and in turn, driving higher levels of accuracy when it comes to the information interchange between government and its citizen.
A common gripe for many of South Africa’s citizens is the wealth of time wasted on filling out paperwork when applying for a new service or maintaining the details of their relationship with government as it relates to one or another service.
Apart from the hassle factor associated with filling out forms and attaching copies of official documents (such as ID documents), there’s often costly travel involved in getting to a government point of presence, not to mention time away from work.
By digitising these processes and exposing them to citizens in an online fashion, SmartGov for eGov moves public sector one step closer to eGovernment.
eGovernment is about more than the citizen-centric convenience and time savings brought about by digitising paper-based processes and online form-filling.
When systems rely on paper-based forms and documentation, government entities need to allocate resources to the process of capturing that same information on internal systems for processing. Not only is this costly and time consuming, it leaves the door wide open for the transposition of errors and inaccuracies.
By digitising these processes, resourcing becomes more efficient, errors are reduced and in-turn service delivery improves.
When a citizen applies for a new service or changes the details of a service, a face to face or on-site interaction is often required to verify details.
By utilising SmartGov for eGov, public sector fieldworkers can begin utilising mobile devices and applications for completing these tasks, schedule on-site and face to face visits electronically and begin leveraging always-on, real-time connectivity.
Add to this, rich media capture capabilities such as geotagging and the ability to add video and photography to those interaction and massive progress is made battling wasted time, inaccuracies and overspending.
SmartGov for eGov is applicable to any area government departments and their processes touch the citizen. There are already great examples of it in place when it comes to applying, issuing and maintaining grants, as well as the entire licensing process across the liquor, mining, health and general business space.
SmartGov is the jewel in our crown, but there’s a lot more to our story.
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