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Case Studies

Case Studies

Digitsing the Department for Higher Education and Training

Public service offices have many moving parts. Besides employing well over a thousand people in any given department, there are particular processes which must be followed to ensure that offices are run efficiently and that resources are appropriately allocated and managed. This can be a daunting task in a public […]

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The new benchmark in operational efficiency

AN ADMINISTRATIVE HEADACHE The Eastern Cape Liquor Board (ECLB is responsible for the licensing, regulation and oversight of retail sales and micro-manufacturing of alcohol in the Eastern Cape province. The Board’s workload is significant, considering it is tasked with issuing and overseeing more than 8000 licenses annually to liquor outlets. […]

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Automation is a weapon in fighting corruption

HOW DO YOU SOLVE A PROBLEM LIKE CORRUPTION? Given the importance of public confidence to the smooth functioning of governmental mechanisms, there is the expectation from citizens that government should promote principles of good governance and high standards of integrity in public service. The public cannot be effectively governed if […]

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