AN ADMINISTRATIVE HEADACHE The Eastern Cape Liquor Board (ECLB is responsible for the licensing, regulation and oversight of retail sales and micro-manufacturing of alcohol in the Eastern Cape province. The Board’s workload is significant, considering it is tasked with issuing and overseeing more than 8000 licenses annually to liquor outlets. […]
HOW DO YOU SOLVE A PROBLEM LIKE CORRUPTION? Given the importance of public confidence to the smooth functioning of governmental mechanisms, there is the expectation from citizens that government should promote principles of good governance and high standards of integrity in public service. The public cannot be effectively governed if […]
TURNING DISASTER INTO OPPORTUNITY Defining and conceptualising a framework for rural development is no easy task. The Department of Rural Development and Land Reform is responsible for implementing the Comprehensive Rural Development Programme (CRDP) aimed specifically at remedying the affliction of poverty by creating equitable and sustainable rural Communities. “In […]
THE CHALLENGE OF CHASING PAPER The National Health Department is tasked with improving the health status of all citizens through programs that promote the prevention of illnesses and the encouragement of healthy lifestyles. It is this government department’s responsibility to consistently improve the healthcare delivery system by focusing on access, […]
Government departments are under immense pressure to deliver services to the public in a manner that is transparent, accountable and timeous. The executive has realised the need to invest in IT infrastructure that can cope with the mammoth task of managing huge volumes of documents and processes to enable the delivery
of citizen-centric services to at a faster pace.
Eliminating paper-based processes was just one of the reasons that the Department of Economic Development, Environmental Affairs and Tourism in the Eastern Cape chose to automate their back office processes with Boxfusion.
With automated workflow systems, it’s no longer possible for officials to hide behind the big wheels of bureaucracy and fail to do their jobs. Accountability is compulsory now that it has been automated.