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June 8, 2020

Digital innovation impacts everyone

The current COVID-19 crisis has reshaped the way work is managed across all sectors. Even with the easing of restrictions and the opening of government departments across the country, precautions must remain in place to keep civil servants and citizens safe.

Crisis like this can serve to highlight an organisation’s adaptability to change. In the Digital Age, there is no reason why government should not be as agile, if not more so, than the private sector in rapidly responding to remote working conditions.  

This kind of agility has to come from the top of the management chain, from the directors and Chief Information Officers within government. Pairing the processes of government with the power of the cloud, now more accessible through local datacentres, will increase the agility of government when the next COVID-like crisis hits. 

As a tool, the cloud offers government far more than just the possibility and flexibility of remote working. Decision makers should consider the following benefits of implementing a cloud migration across departments.

Cost and time benefits

When operating in the cloud, government can enjoy impressive savings, both financially, and in productivity. By implementing cloud-based operations, the government of Bahrain managed to trim IT spend by 90%. Costs are also reduced as there is no longer a need for buying and housing servers and hardware, including their maintenance and constant updating.

Deploying operations to the cloud can take place within a week and continue to stay up and running through disruptions such as power outages or departmental shutdowns, as the Eastern Cape’s Department of Economic Development, Environmental Affairs and Tourism recently discovered. This saves quantities of time for employees, as it allows work to continue unhindered.

Time is also saved in the decision-making process. With all the data up-to-date and securely stored in the cloud, officials can make real-time decisions based on accurate information. Similarly, it presents the opportunity to remove government silos and increase interactions and cooperation between government departments, again leading to improved decision making and turnaround time. 

User Experience and operations output

Increased collaboration and improved decision making are some of the benefits for government users, increasing outputs and enhancing efficiency. 

The cloud is easy to use and makes working on-the-go for government employees travelling between regional offices a pleasure, as the Labour Department has discovered. It also allows reclaimed resources to focus their attention elsewhere in the department to prioritise more pressing operations. 

For CTOs and CIOs using the cloud, it increases a manager’s visibility across the environment. Between reducing silos and increasing real-time decision making, senior officials can track and trace processes across a department, to ensure that critical matters, memos and submissions are attended to timeously. 


The sensitive data hosted and managed by government on a daily basis is a key concern for any CIO. With Microsoft Azure now running local datacentres in both Johannesburg and Cape Town for over a year, decision makers can rest easy knowing that data is stored locally and is thus both secure and compliant. 

Microsoft Azure also offers clients redundancy and backups across various locations, ensuring safe storage of sensitive data in case of a blackout, and guaranteeing that operations can continue smoothly. 

Read here for a more detailed overview of security in the cloud.

Rapid rollout, rapid results

The cloud is the future of operations in both the private and public sectors. Between increased output, security and user experience, the potential it offers for digital transformation within government is impressive. 

Boxfusion’s range of modules can be quickly deployed across a cloud environment. This rapid rollout means that departments can enjoy the benefits of digitisation in a simpler, faster manner than ever before.

Find out more about our partnership with Microsoft Azure, and our cloud-based solutions.