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September 12, 2018

Engaged employees are happy employees

By: Xolile Ndlangana, Director: Sales & Marketing Boxfusion

The power of engaged employees within an organisation should never be underestimated. This is especially true as workplaces of the digital era move towards a “no-collar” workforce, where technology and employees have to carve out new ways of working together to produce the best outcome.

The responsibility of managing such disruptive tech lies with both CIOs and human resource managers. In South Africa, a country with a particularly large skills gap, it is even more imperative that we decipher ways to engage employees and train them up to use new technologies that benefit both themselves and a company’s overall output.

According to a recent Gallup survey, only 13% of employees worldwide are engaged in their places of work. This clearly indicates that companies and the public sector are not doing enough to empower their workforce and harness the benefits of engaged staff members.

One way to address this challenge is by using appropriate (existing) technologies in a workplace. It’s already an established fact that technology has the power to simplify all other aspects of our lives. So why should it not be applied to places of work as well? Correct use of technology can help to make the work lives of employees easier, which ultimately empowers them to enjoy their jobs more. A happy employee is a productive employee.

This transition can start with something as simple as an internal workplace app, like Boxfusion’s Smartconnect app. Such software uses the existing infrastructure of smartphones, and it’s an easy, low-investment way that large corporates and public sector departments can begin to empower employees, giving them a voice and engaging with them on a regular basis.

Technology, like the Smartconnect app, can be used within companies to simplify processes, from leave management to onboarding new staff members, providing internal digital training opportunities and even allowing employees to report maintenance concerns or inappropriate behaviour in the workplace.

Using existing technology to empower one’s workforce can lead to a greater output, whether one’s business is selling forklifts or processing new business licences. An employee who feels invested in the welfare of the company (or public sector department) is more likely to be loyal, have a high sense of job satisfaction and ultimately improve customer service.

Having satisfied, engaged employees can also lead to a reduction in cost, as engaged employees take fewer sick days, and are more motivated to find solutions to problems and innovate within the workplace.

By leveraging the existing power of smartphones and applications, multi-nationals and public sector departments can empower employees and give them a say in the way they are managed – to great effect. Such a tool is also a simple way to help staff members begin to integrate technology into the way they work on a daily basis, as the worldwide transition to a “no-collar” workforce begins.

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